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The little speech rec engine that could: Union Pacific gets empty railcars back to work fast, with a speaker-verification system that hastens their

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The little speech rec engine that could: Union Pacific gets empty railcars back to work fast, with a speaker-verification system that hastens their


UP's way of releasing and monitoring its vacant railcars, nevertheless, has gained from rapid adoption of late-model speech and internet technology.

When cargo rail customers finish unloading a shipment onto a siding near one of the plants or other facilities, they notify Union Pacific that automobile xyz123 is available for release. UP then mechanically schedules a motor and takes that automobile from this plant or industry lawn. Traditionally, this arrangement has been entered within the telephone to a broker or mechanically, through mainframe-to-mainframe EDI connection. Based on Charles Duckworth, UP's senior manager, e-commerce, "We are 92 percent e-commerce together with all our bills of lading, [EDI standard form 404]. Of 92%, 80 percent is mainframe-to-mainframe." However, in his industry, it has to build up a head of steam large enough to start converting.

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For the past two-and-a-half years, registered customers have also had a website option; info entered this manner has been scraped off the screen and transformed to EDI format to the mainframe. Automatic emails or faxes are sent back to confirm receipt of release sequence; 40,000 railcars were released this way in March 2002.

Duckworth wanted to expand this functionality to customer employees standing on the shipping dock with mobile phones. We provide them a user ID [exactly the same one they could use online], which we assess against a table whenever they predict. We register users with three voiceprints, and receive a game to make sure we know who's calling. Then she validates the automobile numbers given are great, which the account is listed as shipper or recipient of the vehicle. We have several levels of security built in, so people can not maliciously release cars"

The internet application, subsequently, inserts the established car numbers into EDI format (message number 423, automobile release) for your mainframe's preexisting business app and database, parts of whose code could be tracked back into late-sixties, pre-CICS transaction processing.

This March, 910 users released 6,000 cars, automating 30 percent of these routine callsthat constitute about 20 percent of calls to the middle. Duckworth shares credit with this fantastic uptake using SpeechWorks' "marketplace accelerator program." It's a part pre-packaged, customizable inner marketing and advertising materials, and a part professional service, where SpeechWorks sat down with him to find a sense of user demographics and customization needs. "I really borrowed some stuff and developed inner brochures. Our sales reps gave off some. We have been doing e-commerce for a little while and we understand how to draw people, but they did assist with their advertising package."

SpeechWorks also helped develop the program and tune into a broad demographic selection. "Our railroad goes from the West Coast into the Mississippi, also we receive English inflections from New York to West Texas. Not many customers have had problems using all the speech recognition" 1 result: they moved out of a one-voiceprint registration to 3; the system has to fit on at least. "If you are in the midst of recording your own voice and you sneeze in the center, you must do this each time after to receive a game," Duckworth points outside. Also, "If people believe that they're speaking into a computer, they have a tendency to speak as a computer" When they get accustomed to the system and speak into a more natural tone, then they might not fit their print, '' he says.

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UP was also able to improve recognition accuracy by cutting the database of railcars from the recognition grammar to just those cars that had proceeded on UP's into ails at the last 16 months. That eliminated lots of similar-sounding railcar codes (some started with CMW, some CNW) and reduce the size of this document by 80%, without removing any possible hits. The program resides in-house in an Intel-equipped server; it uses twelve ports.

The day of the interview they had been launching a second speech-enabled program with voice verification. This one works for "intermodal" traffic Containers, usually holding high-ticket items such as consumer electronics, which might go from railroad to tractor-trailer for eventual delivery. Here, the shipping arrangement contains a "pick-up" amount password which drivers must inform railroad staff so as to load the cargo onto their trucks. Together with the new program, the driver picking up has to inform this pickup number to the SpeechWorks program on the telephone, an program made possible via the broad proliferation of mobile phones. "People can share user IDs and passwords, but they can not share voiceprints," Duckworth points outside. This program gives added assurance that anyone takes the container on a truck is your properly assigned motorist. How to choose a car speakers: https://www.linkedin.com/pulse/how-choose-best-car-speakers-useful-tips-buy-products-land

Paul McGee, senior director of IS in UP, says that SpeechWorks was chosen for its job because of its ability to undertake responsibility for the whole first program, and utilize tools UP was already using. "Their professional services group submitted a proposal to take care of the design, development, and assist UP together with the integration to our surroundings as well as our applications. Another seller who responded to the RFP desired UP to operate through a third party developer and integrator who had their own set of development tools. We believed this was a riskier route and could have introduced new technologies into the undertaking. Among our objectives through the development process was knowledge transfer. This has been successful, as we've implemented the second program in our own."


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